Welcome to the premier edition of Improvement Matters E-Zine

Now, I can only imagine what you expect to see here... shameless self promotion, begging readers to visit the website daily, and such. It's true, it would be grand if you visited often. But that's not what we're about. We want to promote the quality profession by providing you with great information, training, books, etc.

Of course we'd like you to buy from us, we're a business. However our primary goal is to support you, the quality professional. Enough about the e-zine. Let's move forward.

Big News at Carpenter Consulting Group

We're in the final stages of negotiation to bring online training to you. Our initial offering (scheduled for a late June or early July release) covers structured problem solving using the 8 disciplines of problem solving approach. Also included in this course is how to use the seven basic quality tools that will help solve the issues your company faces. These seven tools (pareto analysis, flow charts, check sheets, fishbone diagrams, histograms,scatter diagrams, and control charts) alone will solve over 75% of your problems! We'll provide more information in future issues.

We're also in development of new Six Sigma training material. That's not to say the current course isn't good, it's just time that it was updated. So once we're completed updating we'll likely add Six Sigma to our online features too.

This issue's sponsor is Juran's Quality Handbook. Considered to be the go to reference guide for all things quality, quality-improvement-matters.com recommends this for all quality professionals. We've gone through two editions already.

Featured Article

Countering The False Notion That Six Sigma Is Elitist by: Peter Peterka

Too often, when people think of Six Sigma and black belts they see them as having an elitist connotation. The opinion that Six Sigma is elitist or that black belts are elitist, however, are false. In its purest form Six Sigma is a “way of life” for an organization serious about process improvement. It just happens to have certain characteristics that people like to throw stones at. That some people have come to believe this false notion is because they have misinterpreted the nature of Six Sigma and not seen the complete picture.

There is an air of mysteriousness that surrounds what Six Sigma black belts do. People experience projects where black belts are left alone to crunch numbers and work on long projects in isolated offices far from the factory floor. They wonder what exactly happens behind the scenes and not knowing, become apprehensive. This is especially true when they know the outcomes will affect them. If employees have not received any training in Six Sigma, their ignorance about the processes will lead them to mistrust and even fear the Six Sigma project and the experts guiding the project.

Other people have developed resentment toward Six Sigma consultants themselves. Certainly, there are some individual consultants who are arrogant, uncooperative, and insensitive to others. That, though, reflects on that individual and does not represent Six Sigma. There are people in all fields and professions who are not nice or have an inflated opinion of themselves. Six Sigma is not about self-aggrandizement. It is not about lording over people. Unfortunately, some people are more concerned with obtaining a Six Sigma certification than with appreciating what the newly acquired skills will allow them to deliver to their organization. The priority of Six Sigma training should be to deliver value to one’s business and to the customers of one’s business. Training to become a Six Sigma team leader gives one skills and tools, but doesn’t give one a right to be elitist.

Six Sigma is about getting everyone involved. A Six Sigma project forms a team of people who work together to identify problems and develop solutions. Such teams are not elitist teams rearranging the world for everyone else to live in. These teams are serving the organization by employing the skills and tools they have learned to increase quality and reduce defects. The Six Sigma black belts who are leading these teams are likewise seeking only to lend their skills learned through training.

There are plenty of ways to fail and it is always convenient to blame the tool. If you look hard enough though, the failure is the fault of a lack of planning and training. If an organization does not plan properly and train properly, there is no doubt about the outcome of that program. If management truly has their eye on the goals and is intent on providing quality products and services, then Six Sigma can keep everyone focused and part of the team. The reality is that Six Sigma isn't glamorous and it isn't sexy. It is just plain hard work.

Countering the false idea that Six Sigma is elitist is part of ensuring the success of your Six Sigma initiatives. The best way to do that is training all members of your organization in basic Six Sigma concepts can go a long way toward taking away the mysteriousness of Six Sigma and the elitist misconception some people have. Give people the knowledge and tools they need to do the job and they will thrive. Help all the members of your organization understand what Six Sigma does and how it does it. Not everyone needs to go through all of the Six Sigma training required to reach black belt qualification, but there are simple programs you can put in place to help people learn Six Sigma basics. If you look only to the number crunching part of Six Sigma and ignore the organizational and human side, ignorance, and the resentment that comes from it, are inevitable. Including everyone affected by the Six Sigma project and giving them information they need to understand what is going on and how they can contribute will yield dividends.

About The Author

Peter Peterka is the Principal Consultant in practice areas of DMAIC and DFSS. Peter has eleven years of experience performing as a Master Black Belt, and has over 15 years experience in industry as an improvement specialist and engineer working with numerous companies.

http://www.6sigma.us/

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The staff at quality-improvement-matters.com & Carpenter Consulting Group